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Freshcaller Software

Name: Freshcaller Software
Rating: 4.5 (2 reviews)

By Freshworks Inc

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Highlights : About Freshcaller Software

Call Routing

Real Time Monitoring

Conferencing

About Freshcaller Software

Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. Operators can transfer calls to their supervisors and other agents, make in-call actions, set up conference calls and see the details of incoming calls. The call transfer tool allows users to provide context about customer issues to the new operators prior to transferring a call. Users can also take call notes and get desktop notifications for incoming calls.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call Routing

Real Time Monitoring

Conferencing

Call Monitoring

IVR / Voice Recognition

Automatic Call Distribution

Computer Telephony

Knowledge Base

Call Logging

Inbound Call Center

Call Sharing

Benefits

Call Queues

Freshcaller helps manage call queues by allowing organizations to automate actions for every number and automatically routing calls to specific queues, agent groups, and more.

Custom Business Hours

Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business.

Messages

Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail.

Call Masking

Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number.

Local Business Numbers

Businesses can buy local business numbers for over 40 countries, as well as offer toll-free numbers for Australia, Canada, UK and USA.

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