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FReD

Name: FReD
Rating: 4.5 (2 reviews)

By 360 Field Reporting Company LLP

1001 Interested

Highlights : About FReD

Integrated maps

for territory management and planning journeys for field reps

Mobile workforce management

assign work on-the-go and assess daily performance based on real time updates on task execution

Cloud-based storage

accommodate vast amounts of data in a secured database

Questionnaires and dashboards

enable data-entry at the click of a button

About FReD

FReD is a hybrid mobile field service reporting and management solution that can be deployed either on-premise or hosted in the cloud. It is specifically designed for field marketing and retail field operations. FReD enables field workers to generate reports and take pictures of assets, both of which can be sent back in real time. Workers can also place orders while in the field and access their individually mapped journey plan and view data from the stores they’re visiting. In addition, FReD helps users to create routes and define plans for their journeys and map out plans to include various users in their doings. Along the journey, users can collect data and place ad hoc calls. Users can also monitor pending calls and mark off tasks as appropriate. There’s also a platform within FReD for users to take and save photos of issues or examples they see on the job. Services are offered on a monthly subscription basis that includes support via phone and email.

Specifications

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Integrated maps

for territory management and planning journeys for field reps

Mobile workforce management

assign work on-the-go and assess daily performance based on real time updates on task execution

Cloud-based storage

accommodate vast amounts of data in a secured database

Questionnaires and dashboards

enable data-entry at the click of a button

Supports wide range of activities

easily customize your workflow

Access control

define roles & access levels for each field service technician

GPS

stamped data collection

Photo Audits

ensures full regulatory compliance

Scan Bar Codes

keep track of materials used

Customer Signature

collect customer feedback and signature

Usage

based pricing customized for your needs

Benefits

Manage work-orders efficiently

Generate quotes and manage work orders from anywhere at the touch of a button and Update status of work order in real time and create invoices instantly

Job Scheduling and Dispatch

Assign work from anywhere and keep a check on each work order and every field-representative in real-time.

Get a technologically-driven Work-force

Enables field service reps to update work orders on their smart-phones, Instant record of all the work which has been completed and Field service engineers can see order/purchase history of each customer, take down their signatures digitally, add attachments (like photos or documents) and edit forms

Seamless Integration

Easy to deploy - can be integrated with almost any CRM, ERP or accounting system, Easy-to-use and simple to understand - therefore no training costs or hassles for adoption.

Better Service to Higher Sales

Quicker responses, higher first-time fix rates improves customer satisfaction, Happier customers means your field service engineers can up-sell and cross sell other products and services. Convert a service call into a sales call!

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