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Fonvirtual Call Center

Name: Fonvirtual Call Center
Rating: 4.5 (2 reviews)

By Fonvirtual

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Highlights : About Fonvirtual Call Center

Unattended Call Management

Real-time Chat

Performance Review Management

Reporting/Analytics

Inbound Reporting

Audio / Video Conferencing

Call Logging

On-going Performance Tracking

Outbound Call Center

About Fonvirtual Call Center

Fonvirtual Call Center is a cloud-based communication solution designed to help enterprises manage calls and their distribution by integrating automated interactive voice response (IVR) technology and an automatic call distributor (ACD) system. The platform allows users to utilize existing landline, toll-free or premium numbers for calling. Fonvirtual Call Center’s ACD functionality categorizes and divides calls based on agents’ skills, priorities and executive’s availability. It offers a host of features including call recording, scheduling, voicemail, call transfer/queuing, caller identification, custom menus, and live chat. Its customized greeting functionality allows teams to create personalized messages for acknowledgement, out-of-office hours and other scenarios. Besides, the call transcriptions module lets agents view or save conversations for future reference. Fonvirtual Call Center offers real-time reports and statistics to provide insights into a number of outgoing/incoming calls, peak calling hours, popular menu options, agents’ activities, calls per agent and average duration. Plus, its three-way calling feature allows managers to participate and listen to live conversations.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call Duration

Call Volume

Caller Identification

Inbound Reporting

Outbound Reporting

Unattended Call Management

Who Answered Log

Real-time Chat

Interactive Voice Response

Queue Management

Real-time Chat

Skills Assessments

Custom Rating Scales

Performance Review Management

Goal Setting

Reporting/Analytics

Employee Directory

Telephony

Chat/Messaging

Chat / Messaging

File Sharing

Audio / Video Conferencing

Multi-User Collaboration

Self Management

Call Logging

Virtual Call Center

Customizable Fields

Auto-Dialing

Data Management

On-going Performance Tracking

Automated Routing

Interaction Tracking

Outbound Call Center

Call Logging

Manual Dialer

Inbound Call Center

Contact Import/Export

Segmentation

Interaction Tracking

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