Highlights : About Focus Contact Center
Product Details
Features
Omnichannel Call Center: phone, email, proactive chat
Market-leading predictive dialer supported by AI algorithms
Innovative Voice Mail Detection algorithm
Caller ID with contextual data
Built-in IVR and multichannel ACD integration
Channel-independent skill- and profit-based routing
Numerous outbound automatic and manual dialers
Interactive voice response (IVR) with advanced routing
Automated business rules for process and workflow creation
Automated business rules for optimisation
Campaign, Queue, Communication Channels
Customers prioritisation
Customizable satisfaction surveys for customer feedback
Campaign prioritization
Built in Mini-CRM with instant access to customer history
Call Scripting and Call Script Builder
Contact dispositions and notes
Telemarketing Sales Rule
Outbound Call Regulation Compliance with Do Not Call List
Embedded WebRTC-based softphone
Real-time monitoring and configurable wallboards
Easy integration with any application using open API
Built-in SIP Trunk and optional numbers from 120+ countries
Native integration with Focus Desk ticketing system
Benefits
The platform is available in a cloud contact center model, saving you the costs of infrastructure deployment and maintenance.
All in one interface, without the hassle of switching between systems.
Multiple dialing modes can be used, including half-progressive, progressive, and predictive dialing, as well as a range of methods where agents are able to select the record they wish to work on.
With the integrated softphone you won’t have to install any software - just click and start working.
Combine all your customer knowledge in all interactions, getting valuable context for faster personalized support.
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