FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options.
FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Archiving
Call Sharing
Benefits
Unrivaled Support
The US-based support team provides multi-channel support 24x7x365, with an average hold time of only 7 seconds.
Fully-Hosted Technology
With SIP trunking and redundant servers, FluentStream ensures 99.99 business phone uptime all day, every day.
Innovative Features
In addition to offering the business-essential features, FluentStream is constantly developing new technology that challenges the way you think of a phone system.
Seamless Integrations
FluentStream's integrations were requested by and designed for customers with the intent to increase efficiency, streamline processes, and generally make a job as simple and easy as possible.
Scalable Solutions
FluentStream's cloud-based technology can be implemented, or adapted over time, without investing in additional infrastructure. It works on any device, at any location, and can support as many or few users as needed
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