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Five9 Cloud Contact Center Software

Name: Five9 Cloud Contact Center Software
Rating: 4.5 (2 reviews)

By Five9

1203 Interested

Highlights : About Five9 Cloud Contact Center Software

Blended Call Center

Call Logging

Call Scripting

Call Recording

Campaign Management

About Five9 Cloud Contact Center Software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Blended Call Center

Call Logging

Call Scripting

Call Recording

Campaign Management

Escalation Management

Inbound Call Center

Interactive Voice Response

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-Time Chat

Reporting/Analytics

Benefits

No maintenance costs or hardware investments.

No expensive, never-ending integration projects.

Free up IT resources.

Report on performance in real-time.

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