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Five9

Name: Five9
Rating: 4.5 (2 reviews)

By Five9

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Highlights : About Five9

ACD (automatic call distributor)

Agent Scripting

Campaign and list management

Chat

Cloud APIs

CRM integrations

CTI and screen pop

Email customer care

IVR (interactive voice response)

Local or Toll-Free Number Options

Mobile customer care

Multichannel

More than 100 standard reports

Power dialer

Predictive dialer

Preview dialer

Progressive dialer

Quality Monitoring

Queue callback

Real-time reporting and dashboards

Skills-based routing

About Five9

Five9 is a blended contact center that provides a mix of inbound and outbound capabilities that work together to create Active Blending. You can use the platform to maximize your agents’ productive time and respond proactively to your customers.Five9’s Active Blending capabilities, for instance, adjust to your contact center traffic and always prioritize inbound customer service calls. The dynamic and predictive dialer technology automatically moves outbound agents to inbound queues, and when there are no inbound calls in queue, it shifts to outbound call processing. In such way, Five9 helps you to improve productivity, key performance indicators (KPIs), and customer satisfaction.What is also good to know is that all Five9 components work in synergy and compliance, so that they’d eliminate the technology gap between inbound automatic call distributor (ACD) functionality and outbound dialers. At the same time, this fully configurable platform puts control in your hands, and adopts easily your specific business rules for any type of interaction.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

No maintenance costs or hardware investments.

No expensive, never-ending integration projects.

Free up IT resources.

Report on performance in real-time.

No maintenance costs or hardware investments.

No expensive, never-ending integration projects.

Free up IT resources.

Report on performance in real-time.

Features

Preview dialer

Skills-based routing

Web callback

Queue callback

Campaign & list management

Speech recognition

CRM integrations

Text-to-speech

Cloud APIs

Real-time reporting & dashboards

Predictive dialer

Social customer care

Mobile customer care

Multichannel

Call recording

Call routing

Call transfer

Compliance management

Computer telephony

Contact database

Contact history

CRM integration

Customizable reporting

Distribution management

Employee management

Instant messaging

Lead generation

Benefits

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