At FIVE CRM, making things simpler is our passion. We believe software should be simple, hassle-free and easy to use and that’s why we develop all of our products with our customers in mind. We create outstanding software to solve business problems, whether that’s trying to make sense of your data or automating key customer touch points. FIVE CRM provides market-leading software solutions dedicated to helping customers thrive and grow. Although don’t expect to do it alone – our team are on-hand to help and guide you. We’re devoted to ensuring you succeed. Established in 1991 and operating in over 35 countries, FIVE CRM (originally CallPro CRM) started as calling software built to help telemarketing set-ups boost productivity and transform how call agents handle calls. Fast forward 25 years and FIVE CRM has developed vastly to meet the demands of modern business and now offer a multifaceted solution enabling organizations to transform their sales & marketing with automation.
At FIVE CRM, making things simpler is our passion. We believe software should be simple, hassle-free and easy to use and that’s why we develop all of our products with our customers in mind. We create outstanding software to solve business problems, whether that’s trying to make sense of your data or automating key customer touch points. FIVE CRM provides market-leading software solutions dedicated to helping customers thrive and grow. Although don’t expect to do it alone – our team are on-hand to help and guide you. We’re devoted to ensuring you succeed. Established in 1991 and operating in over 35 countries, FIVE CRM (originally CallPro CRM) started as calling software built to help telemarketing set-ups boost productivity and transform how call agents handle calls. Fast forward 25 years and FIVE CRM has developed vastly to meet the demands of modern business and now offer a multifaceted solution enabling organizations to transform their sales & marketing with automation.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Benefits
CTI to integrate phone system
Use CTI to integrate with your phone system, the ability to auto-dial means that efficiencies are drastically improved. Agents can click-to-dial, or alternatively the system can dial automatically. When dialing automatically, it is possible to insert a delay based on the status of the record, i.e if it is a call-back with notes to be read then the agent will need more time before speaking with the customer.
Automated handling of call-backs
Ensuring agents call the best records goes a long way to getting the best results. In addition, automated handling of call-backs means agents do not have to rely on alarms or other notes. Extensive User Profiles enable admins to tightly control what data agents have access to and also how they work.
Objection handling
With different ways to take orders, you can choose the quickest and most effective for your scenario. Options to use objection handling to encourage sales. Quantity discounts, manufacturer pricing, tax calculations; flexible document design. Unlimited reporting on sales details.
In-built report writer
The in-built report writer enables non-technical people to create their own reports on the database. Reports can be list, summary or cross-tab (pivot table), and can be on any data in the database. In addition, reports can be scheduled to run and email automatically. Report layouts can also be designed to have a more aesthetic visual appearance.
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