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Field Service Lightning

Name: Field Service Lightning
Rating: 4.5 (2 reviews)

By Salesforce

947 Interested

Highlights : About Field Service Lightning

Work order management

Reporting & dashboards

One-click scheduling optimization

Centralized knowledge hub

Automatic real-time updates

Offline priming sync

About Field Service Lightning

Field Service Lightning is designed to connect your workforce and enable them to deliver intelligent and productive on-site service. It allows for faster delivery and smarter and more personalized service from the phone to the field on one platform. The field service management software helps you resolve field service calls faster, boost employee productivity in the field, automate appointment scheduling as well as manage schedulers, dispatchers, and technicians. The software is part of the Salesforce Platform Service but is offered a standalone solution for employees and contractors. It gives you tools and capabilities to get real-time visibility into all of your operations, optimize mobile workforce allocation, and keep customers updated at every step. You’ll be able to manage your jobs in the field with an offline app for Android and iOS and supervise your contractors and other employees all on the same platform.

Specifications

Business Size

Enterprise

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Push notifications

Centralized knowledge hub

Contact database

Barcode scanner

Maintenance plans

Customized mobile app

One-click scheduling optimization

Return merchandise

Asset tracking & management

Work order management

Reporting & dashboards

Field payment collection

Automatic real-time updates

Guided instructions

Service reports

Offline priming sync

Polygon mapping

Crew scheduling

Inventory management

Contractor management

Service history tracking

Native Android and iOS apps

Benifits

Quickly create work orders from any case

The software lets you speedily create and manage work orders for field service operations, instantly view knowledge articles, and track SLA compliance with milestones. Your work orders are integrated with accounts, contacts, assets, cases, entitlements, and other objects so you can pull in data across Salesforce.

Optimize schedules and intelligently assign jobs

With intelligent scheduling, jobs are automatically assigned to the right resource based relevant factors such time, skills, location, and any business rules to increase employee productivity. Likewise, there are features for smart scheduling and tracking of crews, equipment, and trucks to ensure the right parts and resources are available for the job.

Apply AI to increase first-time fix rate

The solution employs Einstein Vision which allows mobile employees to use image recognition to immediately identify assets and parts in images. It makes sure that the right product part is fixed or replaced to reduce confusion and additional trips back to the office. Based on an image’s classification, you can automatically prescribe the right set up steps for technicians for faster and smarter service.

Manage jobs from any mobile device

Field Service Lightning’s mobile app brings the full power of on-site job management to your mobile workforce. You can improve first-visit resolution by equipping mobile employees with a best-in-class mobile solution that delivers job schedules, Einstein AI, inventory visibility, knowledge articles, and real-time collaboration while they’re on the go, regardless if they are connected or offline. The mobile app is customizable to the needs of your mobile workforce.

Make smarter decisions

The analytics feature of the software gives your managers and dispatchers easy, real-time visibility into operational performance and KPIs, enabling them to drill into all your data from multiple systems, address customer complaints, and stop problems in their track before they happen.

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