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Field Force Tracker
Field Force Tracker

Field Force Tracker

By RapidSoft Systems

  •  1042 Interested

Highlights : About Field Force Tracker

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Preventive maintenance management

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Accounting integration

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Integrated VOIP telephony

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Job/project profitability analysis

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Real-time location tracking

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Google Maps integration

About Field Force Tracker

Field Force Tracker is a cloud-based field service management (FSM) solution that helps businesses to manage their day-to-day business operations and interactions with the mobile workforce. Key features include automatic scheduling, a dashboard with automatic ¬location tracking, the ability to create service histories and inventory management capabilities. In Field Force Tracker’s job dashboard, users can choose to schedule jobs manually or automatically. Its automatic scheduling tool can take into account job type, technician skill level and technicians’ current location, among other things, when automatically scheduling jobs. Field Force Tracker also includes integrated voice over IP (VoIP) technology that allows users to call technicians from within the solution. Users also get access to employee and customer databases.It also allows users to generate built-in and customizable reports, which help them to spot trends and make business decisions. Mobile applications for iOS and Android devices are also available. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

Specifications

  Business Size
Small
  Deployments
Cloud
  Language Support
English
  Platforms

Product Details

Features

Invoice history

Warranty tracking

Preventive maintenance management

Click-to-call

Employee leave tracking

Accounting integration

Attendance management

Call recording

Client portal

Integrated VOIP telephony

Customizable reporting

Quotes generation

Service history tracking

Customizable invoices

Job/project profitability analysis

Quote management

Real-time location tracking

Real-time job status

Timesheet management

Parts order & vendor management

Service dispatch board

Purchasing management

Customer feedback management

Job escalation

Drag-and-drop rescheduling

Inventory checkout barcodes

Custom product fields

Employee location tracking

Electronic signature

Custom dashboards & reports

Employee clock-in/clock-out

Employee location tracking

Company asset management

Benefits

Rule-based Automated Assignment of Technicians

The job scheduler evaluates job types, technicians’ skills, technician locations, product types, and other factors to identify which technicians are suited to the job, allowing users to select from the filtered list, with rule-based automated assignment of technicians for organizations with large workforces.

Interactive Map

The interactive map enables real-time tracking of employee locations, through continuous updates from the native apps for Android and iOS.

Inventory Tracking

Inventory locations, updates, and stock histories can be managed for all location types, including technician trucks, depot repair facilities, warehouses, and other virtual inventory locations, with real-time updates to ensure up-to-date and accurate inventory tracking.

Preventive Maintenance

Multiple service contract types can be managed, including preventive maintenance only, service only with parts not included, and comprehensive service contracts with both parts and service included.

Integrated VoIP Telephony

Field Force Tracker’s integrated VoIP telephony allows users to call technicians with a single click, and also enables calling between technicians, with the ability to record calls as necessary.

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