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Fenero

Name: Fenero
Rating: 4.5 (2 reviews)

By Fenero

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Highlights : About Fenero

Call recording

Screen recording

Inbound call routing

Call queuing

Outbound dialing

Manual, preview, progressive & predictive dialing

Drag-and-drop scripting

Live customer chat

About Fenero

Fenero is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call recording

Screen recording

Inbound call routing

Call queuing

Outbound dialing

Manual, preview, progressive & predictive dialing

Drag-and-drop scripting

Live customer chat

Pre-chat surveys

Predefined (canned) responses

Inbound email routing

Open APIs

Lead import

IVR functionality

Interaction histories

Incoming call filtering

Skills-based routing

Callback scheduling

Do Not Call (DNC) lists

Custom caller IDs

Agent performance statistics

Custom reporting

Quality auditing

Customizable quality audit forms

Real-time insights

Email history search

Benefits

Call scripts

Call scripts can be created and customized at any time by operations personnel or administrators, using the drag-and-drop scripting tool, with support for conditional branching to create dynamic, logic-based scripts.

Inbound calls

Inbound calls can be added to queues and routed to agents, with inbound queue features including welcome messages, hold prompts, whisper messages to agents, place in queue notifications, estimated wait times, queue priority management, skill-based routing, and more

Custom caller IDs

Custom caller IDs can be created for each campaign, dialing list, or individual lead, enabling the use of local IDs for nationwide campaigns with the aim of improving contact rates.

Any number of email accounts

Any number of email accounts can be connected to Fenero.io, including Gmail, Microsoft Exchange, Hotmail, and Yahoo, to be automatically monitored, with new emails queued and routed to agents.

All calls are automatically recorded by Fenero.io

All calls are automatically recorded by Fenero.io, with the option for managers to switch to on-demand call recording, and real-time screen recording can also record the agent’s desktop throughout the duration of each call.

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