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Faveo Helpdesk

Name: Faveo Helpdesk
Rating: 4.5 (2 reviews)

By Ladybird Web Solution

1040 Interested

Highlights : About Faveo Helpdesk

Asset Management

Email Integration

Customer DataBase

Self Service Portal

Billing & Invoicing

Surveys & Feedback

About Faveo Helpdesk

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option. Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.

Specifications

Business Size

Small, Mid-Market

Customization

Yes

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Surveys & Feedback

Knowledge Base

Incident Management

Ticket Management

Problem Management

Change Management

Collaborative inbox for teams

Knowledge Base Management

IT Asset Management

Email Delegation for Gmail

Multi-Channel Communication

Service Level Management

Help Desk Management

Known Issue Management

Alerts/Escalation

Email reminders and snooze

Release Management

Service Level Agreement (SLA) Management

Issue Tracking

Service Desk (ITIL ITSM)

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