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eXsight Call Accounting

Name: eXsight Call Accounting
Rating: 4.5 (2 reviews)

By MTS IntegraTRAK

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Highlights : About eXsight Call Accounting

Inbound & outbound call reporting

Unattended call management

Dispute management and recovery

By-extension reporting

Call system integration

Dashboards & reporting

About eXsight Call Accounting

eXsight Call Accounting is a telecom expense management system that enables organizations to gain visibility and control over their unified communications expenses, assets, usage, services and security policies. The system is designed to empower companies, government entities, enterprises, and nonprofits of all sizes, across a variety of industries. eXsight Call Accounting’s procurement management module ensures users that all telecom ordering activity is properly managed and controlled. Each order will be authorized, configured, and allocated to the appropriate rate plan, before being reported to the relevant party. Asset management features ensure companies have an accurate inventory of all telecom assets. Users will be aware of where the assets are, how they are being used, and by whom. eXsight Call Accounting’s invoice management helps drive down telecom costs by preventing any overspending due to billing errors and inaccuracies. Dispute management and recovery features track every dispute from identification, through to reporting, until resolution. Analysts can document the issue and submit any disputes with the carrier. The system’s wireless expense management features help companies take control of their wireless environment and overall costs. Call accounting provides organizations with visibility into all telecom costs by capturing and managing all unified communication costs. Additional features include dashboards and reporting, policy compliance, contract and vendor management, managed services, budget management, and more.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call system integration

Fixed line

Flexible rate tables

VoIP

By-extension reporting

Call collection

Call duration

Call volume

Caller ID

Inbound & outbound call reporting

Talk time tracking

Unattended call management

Who answered log

Procurement management

Asset management

Invoice management

Dispute management and recovery

Wireless expense management

Call accounting

Dashboards & reporting

Benefits

eXsight Call Accounting provides organizations of any size or industry with a single point of control over their entire unified communications environment.

eXsight Call Accounting users can gain 360-degrees of actionable visibility into their UC ecosystem from a single platform.

Companies can gain an accurate inventory of all unified communication assets, services, and users, and be aware of who is using them and where.

Vendor management features help centralize contact information to track issues, orders, disputes, dependencies, and more, by vendor.

eXsight Call Accounting helps map corporate policies into the platform's processes and workflows, ensuring compliance for the entire procure to pay lifecycle.

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