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everything HelpDesk

Name: everything HelpDesk
Rating: 4.5 (2 reviews)

By GroupLink Corp

925 Interested

Highlights : About everything HelpDesk

Inbox / queue management

Known issue management

Calendar sync with Google

Help desk management

Automated scheduling

Event triggered actions

About everything HelpDesk

everything HelpDesk is a configurable support management and workflow automation system specifically designed for K12 support staff and IT technicians in schools, governments and industry. With tools such as ticket management, workflow automation, asset management, surveys, feedback collection, reporting and more, the cloud-based software aims to help businesses and education professionals to manage and resolve incident requests and improve end user satisfaction. Utilizing everything HelpDesk’s ticketing platform, users can receive incident notifications from end users which are automatically converted into tickets and assigned to the relevant department within the app. Submission forms can be customized to align with business needs, and the help desk system can be leveraged across multiple departments with intelligent ticket routing to the relevant department. In order to assist technicians with workload management, incoming tickets can be uniquely flagged to draw attention to new and updated tickets for prioritization.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

Dutch,English,French,German,Italian,Portuguese,Spanish,Swedish

Platforms

Product Details

Features

Inbox / queue management

Known issue management

Automated routing

Service desk (ITIL / ITSM)

Multiple brands / products

Calendar management

Calendar sync with Google

Customizable templates

Electronic submission

Multi-language

Event triggered actions

Scheduled reporting

Data import/export

Team calendars

Support ticket tracking

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