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Everest 7

Name: Everest 7
Rating: 4.5 (2 reviews)

By Lynk Software

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Highlights : About Everest 7

Notifications

Complaint classification

Quality assurance management

Corrective actions (CAPA)

Incident categorization

Defect analysis

Document attachment

Configuration options

Executive dashboard

Due date management

Time stamping

ISO support

CFPB compliance

Audit log

Charting options

Customer portal

Corrective actions

Custom forms

Customer history

Product defects & non-conformances

Graphical user interface

About Everest 7

Everest is a complaint management and quality assurance solution, designed to cater to a multitude of public-facing industries. Spanning financial, healthcare, manufacturing, food products, logistics and government sectors, the fully tailorable system is known to be deployed by some of the world's leading businesses. Equipped with built-in configurable setup options to meet unique software requirements, Everest features an intuitive UI and scalable access for 1-1000 users with definable privileges. The system then builds customer relationships by encouraging their engagement with timely responses, gathering data from web portals, call centers or via direct entry. Similarly, Everest also tracks customer concerns with the view to reaching resolution, while handling potentially complex complaint procedures. Businesses can strive for continuous support improvement with the ability to analyze trends in service and quality performance, generating reports from real time data and configuring them within an executive dashboard. In addition, the in-touch call centre module allows customer call information to be recorded, retrieved, edited and summarized as communication histories. Live Lookup then ensures that online connectivity to an external data store beyond the built-in application database is possible, keeping Everest updated.

Specifications

Business Size

Mid-Market

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Benefits

Everest is a customizable on-premise or cloud hosted solution that offers complaint management and quality assurance capabilities for increasing customer loyalty and improving service quality.

Use custom web forms and fields to capture feedback and complaint information within customer, internal and supplier web portals, leveraging seamless integration into existing websites.

Manage customer and consumer complaint resolution, customer service and support operations, continuous quality improvement, product defects plus corrective actions and preventative actions (CAPA).

Capture customer calls with the integrated or standalone call center module, capable of retrieving customer records and histories in summarized or more detailed formats.

Reports and charts can be generated rapidly and configured within an executive dashboard running live data, with reports able to be emailed out and shared from the system.