Home > Softwares > Operation and Service Software > Helpdesk and Ticketing Tools Software > EvantoDesk

EvantoDesk

Name: EvantoDesk
Rating: 4.5 (2 reviews)

By EvantoDesk

922 Interested

Highlights : About EvantoDesk

Ticket processing workflows

Service level agreements (SLAs)

Ticket assignment

Social media integration

Reporting & data analysis

Unsubscribe & spam complaint lists

About EvantoDesk

EvantoDesk is a cloud-based help desk software designed for small and midsize businesses in any industry. The system can be integrated with existing websites and offers a range of plugins including forums, knowledge base, and EvantoChat live chat. Native mobile apps for Android and iOS allow users to manage tickets on-the-go, and team members can collaborate whether they work in the same office or remotely. Ticket processing workflows can automate the assignment and prioritizing of tickets, and canned responses can be created and used to respond to customer messages. With EvantoDesk, users can also create custom ticket submission forms, manage service level agreements (SLAs), generate reports, collect customer feedback, and more.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Ticket processing workflows

Service level agreements (SLAs)

Ticket assignment

Collaboration tools

Live chat plugin

Social media integration

Email & ticket import

Data export

Reporting & data analysis

Ticket submission forms

Customizable branding

Customizable desk widget

Unsubscribe & spam complaint lists

Email tracking

Collision detection

Benefits

Ticket processing workflows enable the automation of actions including ticket assignments and prioritization.

Custom ticket submission forms can be created, allowing customers to submit tickets through the business’ website.

A range of plugins are offered, including a customer forum, knowledge base for presenting help documents and articles, and the EvantoChat live chat solution.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO