eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.The customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents.
eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.The customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Lead Management
Contact Management
Call Recording
Call Monitoring
Predictive Dialer
Lead Capture
Campaign Management
Blended Call Center
Call Logging
Call Scripting
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Real-time Chat
Interactive Voice Response
Queue Management
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