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Engati

Name: Engati
Rating: 4.5 (2 reviews)

By Engati

911 Interested

Highlights
Product Details

Highlights : About Engati

Performance Management

Customizable Branding

Surveys & Feedback

Analytics

Call Recording

About Engati

Engati is a cloud-based platform for building chatbots without the need for programming knowledge. Bots built within Engati can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and can be embedded within business websites, and can be used within industries including eCommerce, banking, media, health care, and more. The Engati solution allows businesses to build, manage, train, and analyze online chatbots, adapted to business needs for customer service and engagement. Chatbots can be created and customized using the Engati platform, with tools for training chatbots with custom conversation flows, multiple languages, and custom FAQ integration. Engati leverages machine learning and natural language processing to create a responsive chatbot which can provide customer support without the need for human intervention. Chatbots created within Engati can utilize machine learning to better respond and prepare for user queries and needs, and NLP conversational modeling ensures that chatbots communicate as naturally as possible.

Product Details

Features

Real-time chat

Third party integration

Website integration

Customer experience management

Natural language search

Customizable templates

Multi-channel communication

CRM integration

eCommerce integration

Workflow management

Customer service analytics

Promotions management

Automatic customer notices

Automatic notifications

Feedback collection

Benefits

Launch chatbots across multiple platforms with Engati.

Create a custom chatbot which uses machine learning to provide customer support and answer common queries.

Integrate with third party tools for CRM, marketing, eCommerce, scheduling, and more, and use the JSON API to interact with backend servers.

Pre-configured workflows

Use Engati to design custom chatbots with pre-configured workflows, relevant answers to questions, business FAQs, intelligent conversation paths, and more, with no programming knowledge required.

Rich Analytics

Use rich analytics to understand the most frequently asked questions, cohorts, interaction times, case resolution, and more, in order to provide a more tailored customer service experience.

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