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Emailgistics

Name: Emailgistics
Rating: 4.5 (2 reviews)

By Emailgistics

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Highlights : About Emailgistics

Workflow Configuration

Response Management

Shared Inboxes

About Emailgistics

Emailgistics is a cloud-based mailbox management solution that allows enterprises to manage and configure email workflows for Microsoft Office 365. Professionals can automatically route incoming emails from Outlook to specific team members and track the performance of executives with real-time metrics such as reply time, message volume, and more. Businesses can use Emailgistics to generate reports on workforce productivity and send automated notifications about assignments to agents. Users can manually move emails from the inbox into agents’ personal folders using the drag-and-drop functionality. It also lets managers filter reports by hourly, daily, weekly, or monthly views, in order to aid decision-making on staffing levels and shift patterns. Emailgistics enables administrators to configure workflow rules and analyze inboxes based on users, time periods, spot trends, and more. Users can monitor the availability status of executives and route assignments accordingly. It also helps businesses generate daily user reports with details such as date, received emails, or average response time, and export files in CSV format.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Business Process Automation

Customizable Dashboard

Queue Management

Reporting/Analytics

Response Management

Search

Shared Inboxes

Unanswered Alerts

Workflow Configuration

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