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eHelpDesk

Name: eHelpDesk
Rating: 4.5 (2 reviews)

By Giva Inc

934 Interested

Highlights : About eHelpDesk

Automated Rules & Workflow

Branded Self-Service Portal

Communication Management (Email, Call, Chat)

Configuration Management Database

IT Asset Management & Tracking

Real-Time Monitoring

About eHelpDesk

Founded in 1999, Giva is a cloud-based help desk management suite which supports a range of products including, ITIL help desk, asset & knowledge management, change management, and a mobile app for Techs to manage relationships on the go. Giva is HIPAA compliant. Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Optimized for mobile, Giva allows you to view, manage and prioritize open tickets, as well as track time worked on tickets while on the go via mobile or tablet devices. The Giva mobile application is HIPAA-compliant and fully browser-based, so there's no need to download or install anything.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automated Routing

Automated Rules & Workflow

Branded Self-Service Portal

Charts, Metrics & Analytics

Configuration Management Database

Customer Engagement Center

Data Encryption

Data Visualization

Drag & Drop Functionality

IT Asset Management & Tracking

Natural language, Boolean, & Keyword Search Engines

Queue Management

Real-Time Monitoring

Support Ticketing

Ticket Management

Benefits

Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva’s dashboard supports colorful charts, metrics and analytics, providing complete visibility into critical issues and priorities.

Giva offers a highly customizable solution that can streamline processes with business rules and automated workflows according to the needs of your organization.

Giva is a HIPAA-compliant solution, ensuring all sensitive medical records or healthcare data is managed safely and securely.

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