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EducationFolder

Name: EducationFolder
Rating: 4.5 (2 reviews)

By EducationFolder

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Highlights : About EducationFolder

Dashboards

Agent training

Learning management system

Completion tracking

Performance metrics

Quality Assurance (QA)

Rewards & recognition

About EducationFolder

EducationFolder is a cloud-based performance management software suite for inbound and outbound contact centers which combines employee training and coaching, quality assurance (QA), task management, communications, knowledge base, reporting, and more.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Dashboards

Agent training

Learning management system

Completion tracking

Performance metrics

Quality Assurance (QA)

Rewards & recognition

Gamification

Reminder emails

Automatic notifications

Task management

Employee management

Attendance tracking

Reporting

Trend analysis

Multi-channel communication

Portals

Recurring task assignment

Automated assignments

Training scheduling

Task widget

Coaching program effectiveness KPIs

Banner ad-style messages

Benefits

Allows users to identify coaching requisites

The learning management system allows users to identify coaching requisites, schedule training, and track course completion

Recurring tasks can be assigned automatically

Recurring tasks can be assigned automatically, and manual tasks can be created as they arise, with a task widget, automated notifications, and reminder emails to ensure that no tasks are forgotten.

A multi-channel communication system

A multi-channel communication system is included in EducationFolder, with team chatter, banner ad-style messages, and portals.

The customizable employee management system

The customizable employee management system tracks employee attendance and gives supervisors visibility into policy compliance.

Aim of reducing call time and improving customer satisfaction

The knowledge base provides agents with information on demand, with the aim of reducing call time and improving customer satisfaction, and supervisors can utilize the built-in analytics to identify trends

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