EducationFolder is a cloud-based performance management software suite for inbound and outbound contact centers which combines employee training and coaching, quality assurance (QA), task management, communications, knowledge base, reporting, and more.
EducationFolder is a cloud-based performance management software suite for inbound and outbound contact centers which combines employee training and coaching, quality assurance (QA), task management, communications, knowledge base, reporting, and more.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Dashboards
Agent training
Learning management system
Completion tracking
Performance metrics
Quality Assurance (QA)
Rewards & recognition
Gamification
Reminder emails
Automatic notifications
Task management
Employee management
Attendance tracking
Reporting
Trend analysis
Multi-channel communication
Portals
Recurring task assignment
Automated assignments
Training scheduling
Task widget
Coaching program effectiveness KPIs
Banner ad-style messages
Benefits
Allows users to identify coaching requisites
The learning management system allows users to identify coaching requisites, schedule training, and track course completion
Recurring tasks can be assigned automatically
Recurring tasks can be assigned automatically, and manual tasks can be created as they arise, with a task widget, automated notifications, and reminder emails to ensure that no tasks are forgotten.
A multi-channel communication system
A multi-channel communication system is included in EducationFolder, with team chatter, banner ad-style messages, and portals.
The customizable employee management system
The customizable employee management system tracks employee attendance and gives supervisors visibility into policy compliance.
Aim of reducing call time and improving customer satisfaction
The knowledge base provides agents with information on demand, with the aim of reducing call time and improving customer satisfaction, and supervisors can utilize the built-in analytics to identify trends
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