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Dixa

Name: Dixa
Rating: 4.5 (2 reviews)

By Dixa

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Highlights : About Dixa

Integrated CRM

Contact database

Contact recognition

Conversation history

Contact & conversation search

Conversation tagging

Visitor tracking

About Dixa

Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations. Dixa allows your team to deliver instant and continuous service across phone, email, chat and Facebook Messenger all from one screen to build more personal, long-term relationships with your customers.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Integrated CRM

Contact database

Contact recognition

Conversation history

Contact & conversation search

Conversation tagging

Visitor tracking

Wrap-up notes

Real-time performance overview

Reporting & analytics

Agent profiles

Phone number porting

Callback

Phone, Chat, and Email

Call center

Contact center

VoIP for business

Built-in CRM

Call distribution and routing

Reporting and analytics

Team management

Customer feedback

Integrations

Benefits

To focus on the customer instead of tickets

Dixa is designed to focus on the customer instead of tickets, helping brands build stronger bonds with their customers.

To Ensures customers are always connected

Intelligent routing ensures customers are always connected to the best available agent, regardless of which channel the conversation starts on.

Drag-and-drop flow builders

Drag-and-drop flow builders allow you to customize and continually adjust how conversations are routed to best suit your business needs.

All conversations are automatically saved

All conversations are automatically saved and displayed for agents every time a returning customer reaches back out, giving agents more context and saving them time and effort.

To display any data

Dixa works well with all systems making it possible to display any data you want inside the platform.

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