For quickly growing businesses looking to efficiently scale their support teams, Dialpad Support provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on delivering a great customer experience. Key features include real-time call transcription, live customer sentiment, and live agent coaching.
For quickly growing businesses looking to efficiently scale their support teams, Dialpad Support provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on delivering a great customer experience. Key features include real-time call transcription, live customer sentiment, and live agent coaching.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Inbound Reporting
Call Monitoring
Messaging
Group Messaging
MMS
Peer to Peer HD Video
Conversation Insights
Three Way Calling
Fax
Company Directory
Visual Voicemail
Call Recording
Simultaneous Ringing
Voice Recognition
Data Integration
Contact Management
IVR Recognition
Benefits
Highly innovative phone system
Dialpad has a highly innovative phone system. It is quite crucial to make cross departmental communication simpler which is why, Dialpad enables your employees to connect with their colleagues
Helps you to make calls
To make sure that you can connect to your workers from anywhere, Dialpad helps you to make calls through Wi-Fi or other carriers.
Provide technical assistance
What’s more is that there is a video calling feature available too. This is a great addition because you can now provide technical assistance to your staff which might be present at remote locations.
Call switching
Another interesting feature is call switching. Whether you want to shift from one carrier to another or from your desktop to your tab or smart phone, you can do it all without interrupting any calls.
Useful integrations
To maximize your productivity, Dialpad has got some really useful integrations. These integrations help you to extract the valuable insights from your text and voice communication. This enables you to address to the problems and issues related to your business.
Enables you to communicate through SMS and chat
Whether your employees use desktops or mobile devices, Dialpad enables you to communicate through SMS and chat.
Time of reporting
Group chats and personal messages are quite useful for shorter duration communications where you only wish to drop a message or inform your colleagues. Also, the chat info can be used at the time of reporting.
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