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Dialfire Software

Name: Dialfire Software
Rating: 4.5 (2 reviews)

By cloud IT Services

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Highlights : About Dialfire Software

Call Logging

Computer Telephony Integration

Manual Dialer

Outbound Call Center

Predictive Dialer

About Dialfire Software

Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Blended Call Center

Call Logging

Computer Telephony Integration

Manual Dialer

Outbound Call Center

Predictive Dialer

Quality Management

Queue Management

Reporting/Analytics

Workforce Management

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Lead Capture

Lead Management

Benefits

Supports Multiple Tenants

Dialfire supports multiple tenants. Share campaign tasks with another call center and with limited access rights.

Automatically create the contacts

Import contacts in spreadsheet format and with any number of rows and columns. Dialfire will automatically create the contacts with all data provided. You decide how Dialfire should deal with duplicates.

Automatize your campaign with automated data flows

Automatize your campaign with automated data flows comprising multiple steps. Dialfire supports campaign steps such as outbound call, export (csv or pdf mail merge), e-mails and webhooks for the integration with your native systems

Supports Do-not-call lists

Dialfire supports Do-not-call lists. You decide if they should be taken into account for all your campaigns or only for a specific one.

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