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Dialer360

Name: Dialer360
Rating: 4.5 (2 reviews)

By Dialer360

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Highlights : About Dialer360

Call logging

Progressive dialer

Manual dialer

CTI

Music on hold

Inbound & outbound calls

About Dialer360

Dialer360 is a cloud-based call center solution which provides inbound, outbound, and blended call centers with a predictive dialer with built-in avatar, CRM and webphone, voice and SMS broadcasting, internal chat, and VOIP (Voice over Internet Protocol). Dialer360 gives users voice recordings with clear accents for an enhanced customer experience. Dialer360’s admin and agent web pages are available in multiple languages including English, Spanish, Greek, German, Italian, French, and more

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Pause code

Call queue

Time clock application

Script display

Multiple campaigns

Custom web page

Broadcast with pre-recorded messages

ACD queues

Login from anywhere

Call disposition

Time zone restriction

Change agent queue

TPS/DNC filtering

Recording portal

Webphone

Call transfer

Local caller ID

Built-in telephony

3rd party conferencing

Multi-language

Permission management

Real time reporting

Agent status tracking

Summary reports

Agent tracking

Voicemail

Queue prioritization

Call center management

PCI compliance

Auto-dialer

Multi-function web-based agent API

Internal chat

Benefits

Users the flexibility to log-in from anywhere

As a cloud-based solution, Dialer360 gives users the flexibility to log-in from anywhere via any internet-enabled device.

Allows managers to track agent performance

Dialer360 allows managers to track agent performance by checking into or entering live conversations between agents and customers

All agents can view the current status of other agents

All agents can view the current status of other agents from a central location by checking the agent status bar.

Automated time zone management functionality

Automated time zone management functionality ensures agents know when to call which state and when not to call any other state due to time zone restrictions.

Real time reporting technology

Real time reporting technology helps give users accurate and actionable insight into call center and agent performance

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