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Deskun

Name: Deskun
Rating: 4.5 (2 reviews)

By Deskun

871 Interested

Highlights : About Deskun

Email Support

Ticket Locking

Mail Tracking

Live Chat Setup

Ticket Queues

Message and Templates

About Deskun

Deskun is a multichannel help desk system that integrates wholly into Gmail. Installed via a Google Chrome plug-in extension that also boasts compatibility with Yandex Browser, the solution is freely available with limited features while affordable monthly business pricing offers complete access for multiple agents and variuos channels. Major features then span customer support across different channels such as live chat, email, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram, where customer requests can be handled and responded to effectively, and assigned to invited support agents within a broader team. Users can then add new channel for e-mail or live chat support, raise tasks and actions with specific set deadlines before monitoring help desk employee performance.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,Russian,Dutch

Platforms

Product Details

Features

Online ticketing

Inbox / queue management

Automated routing

Customer support tracking

Project management system

Help desk management

Support ticketing

Gmail email integration

Queue management

Email message templates

Email tracking

Flexible access rights

Automatic notifications

Ticket locking

Email scheduling

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