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Deskpro

Name: Deskpro
Rating: 4.5 (2 reviews)

By Deskpro

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Highlights : About Deskpro

Ticket & email management

Cloud or self host

3rd party integrations

Feedback tool

Knowledgebase creation

Multi lingual support options

About Deskpro

Deskpro is a multilingual help desk and customer service app for all business sizes and industries. The app offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities. Deskpro can be used to convert emails and webforms to tickets and organize these using custom fields, macros, labels, grouping and flags. The app can then be used to prioritize and manage these tickets through triggered actions, bulk actions, and quick replies. A searchable ticket log keeps track of all ticket activity and agents can leave notes and attachments on tickets. Deskpro offers complete agent collaboration through an agent chat tool and the ability to assign and share tasks. Your helpdesk can be fully customized to suit your brand by adding your own headers, footers, color scheme and logo. Deskpro also acts as a CRM with user profile popup pages, interaction history, user groups and downloadable vCards. The app comes with out-of-the-box reports for understanding trends, customer satisfaction and agent performance. You can also build your own reports to match your KPIs.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish,Czech,French,Portuguese,Russian,Chinese,Arabic

Platforms

Product Details

Features

Ticket & email management

Ticket action triggers

Custom branding

Report builder

Quick reponses and mass actions

Ticket merge, flags and grouping

Ticket custom fields, macros and labels

Ticket prioritization

Knowledgebase creation

Benefits

Ticket & email management

Deskpro offers a complete set of ticket management features. These include: email to ticket conversion, custom fields, agent ticket notes, ticket action triggers, ticket escalations, ticket log and search, ticket macros and mass actions, drag-and-drop attachment, ticket tasks, labels, ticket filters, ticket merge, ticket flags, quick grouping, customizable and table views, and more.

Self-Service

Create a customer knowledgebase complete with categories, comments, search, revision history, search engine optimization, content validation, glossary, related content and more.

Feedback Tool

This offers your customers a platform to make suggestions, report bug issues, and rank their favorite features, products and services.

Integrations

Deskpro authenticates against LDAP / Active Directory, any mySQL database, any msSQL database and a range of 3rd party apps.

Advanced Reporting

Deskpro generates reports on your business performance overview, trends, agent activity, agent hours, customer feedback.

Collaboration

Agents can work together using chat, ticket notes, by assigning tasks and shared triggers, quick responses and macros.

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