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Delighted

Name: Delighted
Rating: 4.5 (2 reviews)

By Delighted, LLC

971 Interested

Highlights : About Delighted

Email Marketing / SMS Marketing

Question Branching

Project Management

Close The Loop

Data Import & Export

Feedback Collection

About Delighted

Delighted is a cloud-based solution that enables businesses of all scales to gather and measure real time, actionable feedback from not only customers, but employees, partners, and vendors etc. Available for across a scalable range of SaaS pricing plans, including wholly free and Enterprise-level packages, Delighted offers a multi-channel method for rapidly collecting, tracking, analyzing and distributing people feedback. Boasting support for running Net Promoter Score (NPS) programs, users are able to issue a range of convenient single question survey campaigns capturing customer satisfaction (CSAT), customer effort (CES), star ratings, smileys and the binary thumbs up/down. These surveys can not only be embedded into a website via JavaScript snippet, but equally participants can be invited to submit responses by web link, email and SMS. Optimized for mobile and available in 37 languages, Delighted's centralized real time dashboard UI also provides users with built-in analytical reporting capabilities. Generating customer experience scores automatically, the dashboard makes newly collected feedback data instantly accessible for exploration with tools for segmenting results, visualizing trends and highlighting various performance metrics. In addition, Delighted is supported by a number of third-party integration options, REST API access, plus a companion smartphone app. Delighted for iOS facilitates native, secured sign-in to a Delighted account in order to access feedback from any location at any time – viewing currents scores and live feedback updates in real time. Partnership with Zapier then promotes broader connectivity with other productivity apps within the ecosystem, while Delighted already promises out-of-the-box integration options for the likes of Salesforce, Zendesk, Stripe, MailChimp, Office 365, Hubspot, Shopify, Slack and many more.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish,Czech,French,Italian,Polish,Portuguese,Russian,Turkish,Danish,Chinese,Japanese,Dutch,Swedish,Arabic,Hungarian,Indonesian,Korean,Norwegian,Thai

Platforms

Product Details

Features

Customer Email Summaries

Data Analysis Tools

Data Export

Knowledge Management

Mobile Survey

Multi-Channel Collection

Multiple Question Types

Net Promoter Score (NPS)

Offline Response Collection

Question Branching

Question Piping

Randomization

Reporting/Analytics

Response Quotas

Response Validation

Benefits

Feedback collection and analysis

Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience.

Aside from NPS for measuring brand perception

Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.

Support for 37 languages

Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.

Third-party integrations

Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.

Delighted app

The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.

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