Home > Softwares > Operation and Service Software > Call Center Software > CXM

CXM

Name: CXM
Rating: 4.5 (2 reviews)

By Creedenz Solutions

1136 Interested

Highlights : About CXM

Calendar/Reminder System

Document Storage

Email Marketing

Internal Chat Integration

Lead Scoring

Marketing Automation Integration

Quotes/Proposals

Segmentation

Task Management

About CXM

CXM is built on an open platform that can be changed, scaled and customized. The solution's Adaptive Data Technology provides freedom in administering a tailored experience across all business functions to manage the needs of a business. Because of this open platform, CXM allows businesses to leverage existing hardware and IT infrastructure as the business grows. CXM offers email synchronization, broadcasts and metrics. Reports generated by CXM can be customized to provide reporting information specific to each business. CXM also provides Outlook integration and synchronization for Windows and MAC.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Calendar/Reminder System

Document Storage

Email Marketing

Internal Chat Integration

Lead Scoring

Marketing Automation Integration

Quotes/Proposals

Segmentation

Task Management

Territory Management

"One Touch" for emailing, making calls, taking notes etc

Segment customers to plan and tailor marketing campaigns

360-degree view of customers and interactions

Provide accurate, user-ranked content within knowledge bases

Self-service web portal offering customer support

Automation of the lead-opportunity-quote process

Route leads to teams, generate leads & sales with one touch

Track and capture mentions across social media networks

Creedenz Cloud dashboard with mobile access included

Ad-hoc reports on salespeople, teams, products, regions etc

Personalized views for deal pipeline & sales progression etc

Real time pipeline management and reporting

Sales forecasting management and reporting

Manage milestones, tasks, and task dependencies

Execute multi-level and multi-wave marketing campaigns

Automate email marketing with unlimited email templates

Campaign budget tracking functionality

Benefits

Creedenz CXM is available within Creedenz Cloud

Creedenz CXM is available within Creedenz Cloud and On-Premise packages offering 50-500GB storage on private servers, with mobile access as standard.

Provide a more dynamic and adaptable environment over typical CRM systems

CXM solutions provide a more dynamic and adaptable environment over typical CRM systems, managing customer engagement across key business areas.

360-degree profiles of customer sales interactions

View 360-degree profiles of customer sales interactions, track pipeline and forecasts in real time, manage workflows and view sales performance analytics.

Execute multi-level and multi-wave marketing campaigns

Execute multi-level and multi-wave marketing campaigns with automated email, alerts, budget tracking, campaign analysis and customer targeting tools.

Offer self-service customer support via web portal

Offer self-service customer support via web portal and knowledge base access, plus a host of features for general business automation and workforce collaboration.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO