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Customerly

Name: Customerly
Rating: 4.5 (2 reviews)

By Customerly

863 Interested

Highlights : About Customerly

Screen Sharing

Third Party Integration

Geo Targeting

Canned Responses

Proactive Chat

About Customerly

Customerly is a customer lifecycle solution for client-facing businesses to manage their relationships with customers, provide support, gather feedback, and automate processes such as email marketing and request routing. The all-in-one tool provides modules for live chat, customer intelligence, surveys, marketing, CRM, and more, and all modules are fully integrated to provide streamlined customer management workflows. In order to help businesses manage the entire customer lifecycle, whilst creating and nurturing relationships with customers, Customerly offers tools for processing service requests, gathering feedback, analyzing customer behavior, and more. The live chat feature allows businesses to create and install a custom live chat widget on their website in order to acquire new leads and manage tickets. When a customer sends a message within the chat widget, their request is automatically routed to the relevant team member in the Customerly backend, based on message content and customer data. The Customerly chat feature also facilitates two-way video conversations, photo attachments, and screen sharing, to assist with case resolution.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish,French,Italian

Platforms

Product Details

Features

Proactive chat

Canned responses

Screen sharing

Real-time chat

Customizable branding

Customizable templates

Help desk management

Workflow management

Customizable questions

Email templates

Two-way audio & video

Support ticket tracking

Campaign management

Customer experience management

Email marketing

Benefits

Provide Feedback

Embed a live chat widget into the company website in order to capture leads and provide customers with an outlet to make requests and complaints, or provide feedback.

Manage tickets

Manage tickets within the Customerly backend with the ability to see all assigned tickets, view a customers profile, access their contact history, and resolve cases.

Two-way video streaming

Enhance the chat experience with two-way video streaming, photo attachments, and real-time user data, such as when they were last active and whether they’re a paid user or not.

Plan and manage email marketing campaigns within Customerly.

Analyze customer satisfaction with the tools to create and deploy surveys to customers.

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