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CustomerGauge

Name: CustomerGauge
Rating: 4.5 (2 reviews)

By CustomerGauge

927 Interested

Highlights : About CustomerGauge

Customer Management

Accounting Management

Customer Lifecycle Management

Account Alerts

Magento Integration

Salesforce Integration

About CustomerGauge

CustomerGauge is a Software-as-a-Service (SaaS) platform that implements Net Promoter to gauge and assess as well as report on customer feedback in real time. It delivers more than one million emails a month on behalf of its clients, across 140 countries and 32 languages. Because CustomerGauge already has all its pieces in place “end-to-end and fully integrated”, it can effectively implement its programs much faster than comparable in-house programs.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English,German,Spanish,French,Italian,Portuguese,Chinese,Dutch

Platforms

Product Details

Features

Comprehensive Real Time Customer Feedback Analytics

Customer Feedback Workflow Management

Built-in Professional-level Email Tool

Testimonial Publisher for Websites

Digital Signage to Share Feedback Internally

API

Salesforce Integration

Magento Integration

Benefits

Communication

As a direct line of contact with customers, email is much more than only surveys. It can be used to send program introductions, reminders to increase response rates, and thank you notes to survey respondents.

Firefighting

The CustomerGauge platform has a specialised Firefighting tool to manage workflow and enable organisations to track and close the loop on issues as they happen.

Analytics

CustomerGauge Reports are comprehensive. Our best-in-class Net Promoter analytics enable users to drill deep into trends and identify the root cause of issues with ease. Reports update in real time.

Using Feedback to Drive Organisational Change

Building on closing the loop on customer issues, and making incremental improvements to products and services, customer feedback can be of enormous benefits to the organisation.

CustomerGauge tools ensure organisations are able to share feedback with maximum customisation and minimum effort.

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