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Customer Thermometer

Name: Customer Thermometer
Rating: 4.5 (2 reviews)

By Customer Thermometer Ltd

1430 Interested

Highlights : About Customer Thermometer

SEND FEEDBACK & CAPTURE

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Enterprise-grade data and security

Up and down grade plans at any time

Annual and bi-annual billing available at Flyer level and above

Custom and enterprise plans available on demand

Multi-user and read-only access options available

Clickblocker technology to ensure sanctity of response

Enterprise master custom dashboards and views

Stevie Award winning Ministry of Magic Customer Support team

About Customer Thermometer

Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices. Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Import customer data via CSV file

Add custom fields such as job position, department, city.

Sync custom fields with your Thermometer survey template to make create personalized questions

Real time notifications when customers are disappointed or when you receive a comment. Receive alerts on mobile devices. Set up alerts so they go to the most appropriate person to take action.

Calculate your Net Promoter Score and monitor your NPS in real time. Track responses back to the individual person who clicked.

Embed charts on your Facebook or website to display survey results publically

Time survey "blasts" and set up reminder blasts.

Can also be used for monitoring staff happiness

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