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Custellence

Name: Custellence
Rating: 4.5 (2 reviews)

By Custellence

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Highlights : About Custellence

Create professional maps

Make journey maps, user maps, experience maps, service blueprints, in no time. Document and structure your customer insights and solutions in one place.

Invite and engage your team

Share maps with your team and stakeholders to encourage engagement and buy-in.

Collaborate and break down silos

Boost cross-functional teamwork and move in the same direction with the customer journey map as a shared compass.

Keep improving

Continuously improve the experience by keeping the customer journey maps present in your day to day business.

About Custellence

Custellence is a web-based customer engagement solution for businesses of all sizes that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction. The system comes with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. The software provides color coded mapping cards, which can be placed inside customer timelines to pinpoint specific instances during a customer's website interactions. In addition, the timeline provides a history and activity log to track customer experiences and follow specific employee changes. Custellence allows for team collaboration where multiple colleagues can provide input at any point on the customer map. The comments section allows for colleagues to provide feedback and open a continuous internal dialogue to ensure each team member is informed on the project. In addition, customer map cards include a status option, which gives designations to different areas of the customer's journey such as developing, removed, completed, or work in progress.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Minimum learning required

Custellence’s intuitive user interface let’s you get started with a minimum of effort.

The perfect map every time

Customer journey maps, user maps, service blueprints, experience maps. No matter what sort of map you are creating, we have you covered. No matter how big or small. Or how many maps you need. Custellence is flexible and lets you build the perfect map every time.

Smooth workflow

No more hassle in tools made for other stuff. Enjoy the smartness of a tool designed and created for journey mapping. For instance, add cards without having to re-align everything.

Add cards quick and effortless

Add cards and lanes with a simple click. Move them around by “drag and drop”. It’s super fast and super easy to build your map.

Flexible map structure

Feel free to create the lanes you need. Don't be limited by presets. (if you need inspiration we have plenty of great templates to choose from)

Use curve lanes to create empathy

Curve lanes let you to show customer emotions, effort – or why not show cost to implement?

Unique image collection

Images are great for building empathy and to get into the customer centric mindset. Add your own pictures, or choose from our unique image library.

Curated icons

Choose from a variety of carefully selected icons that will enhance your map every time. Our icons are designed to fit together, which saves you the hassle of matching different icons, styles or formats when creating your map.

Versatile color palette

Customize your maps and color-code your content. For instance, the accent colors are great for accentuating ideas, the most important insights, or priority areas in the customer journey.

Easy to add files to your map

You can upload any kind of files, documents or images to a map.

Templates to get you started

Get inspired, save time and get started faster with our popular templates, made by our customer journey mapping experts.

All your customer insights in one place

Organize and structure your customer insights, data, solutions and ideas in the map. There is no need to worry about a cluttered map: Use the sub-lanes for important stuff, explanations, images or links.

Build a journey map ecosystem

In prioritized areas you need detailed customer journey maps to cover the underlying steps. The maps in Custellence can all be connected to each other in a journey map ecosystem. That way you’ll never lose the customer context when working on a certain area in a customer journey.

Share maps with your team

Get commitment and shared ownership by inviting colleagues and stakeholders. Decide who gets to do what in a map, by setting different permissions for your collaborators.

Present your maps live

Present your work in progress by sharing your maps live.

Sub-lanes make the map more versatile

Put the detailed information into sub-lanes. Then decide when you want to show the big picture or go in to details, by hiding or showing the sub-lanes.

Export to PDF, PNG or CSV

Export your journey maps to a variety of formats and print them, use them in presentations or any way you like. You can even hang your map on the office wall if you wish :)

Deep links

Email a link to a card in Custellence and ask for input or comments. Or use the link to connect the card to Jira, Trello, Asana, or anywhere else outside Custellence.

Easy for everyone to join

Get your team started with a minimum of effort. The easy-to-use tool makes it easy for everyone to participate.

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