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Cugic

Name: Cugic
Rating: 4.5 (2 reviews)

By Cugic

852 Interested

Highlights : About Cugic

White label branding

Proactive invitations

Knowledge database

White label branding

Social network integration

Real time analytics

About Cugic

Cugic provides live chat and help desk software for small, medium and indeed larger scale business users. The solution promises to close the gap between brands and customers by adding targeted chat functionality via app, an existing website or through popular social networks such as Facebook and Twitter. Customers can therefore engage with agents in real time, receiving answers to sales queries, support advice and more without needing to call or send email. The fully customizable chat experience is available in 39 languages to support a diverse multinational customer base, with all Cugic communications encrypted to deliver trustworthy confidentiality. Authorized agents can access the system through a responsive online dashboard, available across all devices. Customers can also be phoned direct from PC via a toll free 1-800 number, eliminating the need for expensive call center integration and even supporting video call connections. Installation alongside Facebook and Twitter then enables brand perceptions to be monitored and responded to on the leading social channels, while built-in reporting capabilities make analytics on important service KPI's more visible when gauging agent performance.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Video chat

White label branding

Proactive invitations

Transfers / routing

Knowledge database

Agent scheduling

Knowledge base

Video chat support

Visitor targeting

White label branding

Social network integration

Agent availability reports

Triggered notifications

Real time analytics

Lead tracking system

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