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csRPA

Name: csRPA
Rating: 4.5 (2 reviews)

By Jacada

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Highlights : About csRPA

Integration into Third Party Applications

Business Process Automation

Attended Automation

About csRPA

csRPA is a cloud-based RPA (robotic process automation) solution, which helps contact centers automate operations such as customer interactions, conversational analysis, troubleshooting, regulatory compliance, and more. Key features include task management, performance tracking, scripting, response management, and reporting. The csRPA platform enables administrators to map processes using a visual designer, create models, run simulations, and manage deployment across systems. It allows subject matter experts, agents, product managers, and trainers to create and publish scripts in real-time. Agents can receive automated guidance on next steps during customer interactions, with the aim of speeding up query resolution timelines. Plus, quality assurance teams can test changes to system functionality and design, and run functional and security tests prior to application deployment on active systems. csRPA helps users with process guidance, workflow creation, data entry optimization, and navigation sequence management. The sentiment analysis tool helps team members to analyze conversations to enhance customer interactions based on feedback.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Attended Automation

Business Process Automation

Integration into Third Party Applications

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