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Critizr

Name: Critizr
Rating: 4.5 (2 reviews)

By Critizr

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Highlights : About Critizr

CSAT & NPS surveys

Customer feedback collection

Performance analysis

Real-time notifications

About Critizr

Critizr is an all-in-one customer feedback and experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more. Critizr enables the continuous collection of both solicited (push) and spontaneous (pull) feedback through a range of channels, both in-store and post-experience. Customers are also able to provide feedback at any time through social media channels and community sites such as Google My Business and TripAdvisor, in addition to receiving website through company websites, mobile apps, and more. Customizable question paths include multiple choice, NPS, CSAT, and other formats. Critizr processes all feedback within a single interface, and automatically sends responses through customers’ preferred communication channels. Feedback can be sent to any team member which it concerns, and be printed, shared, and forwarded. Real-time analytics and performance measurement provide users with insights into customer satisfaction across different contacts or points of sale.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,French

Platforms

Product Details

Features

CSAT & NPS surveys

Customer feedback collection

Feedback sharing

Message sorting

Multi-channel feedback collection

Real-time analysis

Real-time notifications

Performance analysis

Benefits

Feedback

Feedback can be collected through a variety of channels, including emails, Facebook, interactive kiosks, Tripadvisor, mobile apps, and more.

Question path

Question paths can be personalized with complete question formats, including CSAT, NPS, multiple choice, and more.

Multiple feedback collection

Multiple feedback collection modules enable the collection of feedback continuously throughout the customer journey, providing users with insight into all stages of the buying experience.

Customer satisfaction

Customer satisfaction and performance of each point of sale can be analyzed in real time, and shared between users.

APIs

Critizr’s APIs allow users to collect and add data to their CRM system for use in targeted marketing campaigns.

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