Highlights : About CozTel
Product Details
Features
Quality management
Outbound call center
Call logging
Progressive dialer
Blended call center
Voice broadcasting
Automatic call distribution (ACD)
Text-to-Speech recognition (TTS)
Last agent routing
Self-service capabilities
Automated customer identification
Skills-based routing
Built-in database and web services access
Call monitoring & reporting
Direct calls to voicemails
Integration with CTI and IVR
Schedule call back
Campaign analytics
Time management
Call transferring
Benefits
CozTel's hosted predictive dialer helps organizations connect with live users, providing agents with the experience of HD calling and clear communication.
CozTel's voice broadcasting feature broadcasts calls and messages to hundreds and thousands of customers at the same time.
Automatic call distribution can intelligently route a high volume of calls to the most appropriate representative in the organization.
Organizations can record messages in a variety of languages and offer multilingual options for multi-language customers.
CozTel offers fully developed call reporting and analytics.
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