Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.
Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
CRM
Custom call distribution
Hosted IVR
Customer lead management (lead drips)
ACD intelligent call routing
Branch scripting
CTI screen pop
Embedded web-form
Custom call time rules
Custom inbound numbers
CRM integration
Quality Management
Call Routing
Call Recording
Real Time Monitoring
Compliance Management
Real Time Reporting
Call Monitoring
IVR / Voice Recognition
Predictive Dialer
Campaign Management
Blended Call Center
Call Logging
Call Scripting
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Manager
Virtual Call Center
Call Reporting
Benefits
Rich suite of comprehensive, end-to-end solutions
Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.
Maintaining strong partnerships with our customers
Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.
Customers are satisfied throughout our entire partnership
Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.
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