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contactSPACE

contactSPACE

By contactSPACE

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Highlights : About contactSPACE

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Live agent statuses

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Call monitoring

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Real-time performance dashboards

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Campaign creation wizards

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CRM integrations

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Guide/coaching interfaces

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Configurable dialling preferences

About contactSPACE

contactSPACE is a cloud contact center software solution which offers customizable CallGuides®, campaign creation tools, dashboards for performance monitoring, multiple auto dialling modes, contact filters, and more. The solution has multichannel communication capabilities including phone, email, SMS, and live chat, and inbound, outbound, and blended initiatives are supported.

Specifications

  Business Size
Startup
  Deployments
Cloud
  Language Support
English
  Platforms

Product Details

Features

Live agent statuses

Call monitoring

Real-time performance dashboards

Campaign creation wizards

CRM integrations

Guide/coaching interfaces

Configurable dialling preferences

Advanced filters

Multichannel communication

Interactive voice response (IVR)

Automated agent

Live chat

Email & SMS communication

Listen, whisper & barge functionality

Contact data import

Skills-based routing

Call recording

Call reporting

Interface designer

Audit trail

Inbound number routing

Call queues

Benefits

The built-in automated agent

The built-in automated agent is a workflow-driven interactive voice response (IVR) system which can be used to manage inbound calls, complete sales processes, upsell or promote offers, and more.

Live chat

Live chat can be used in inbound and outbound campaigns, with users able to create response templates for commonly asked questions, and support for up to 6 concurrent active chats per agent

Automated confirmation emails

Automated confirmation emails can be sent to contacts with a single click, and SMS messages can be sent to confirm bookings, times, or share links during or after calls.

Team performance

Team performance can be monitored in real time through the KPI dashboards, and team leaders can listen in to calls, whisper, and barge as necessary

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