ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.
ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.
Specifications
Business Size
Small, Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Video Conferencing
Alerts / Escalation
Knowledge Base
Self Service Portal
Queue Management
Live Chat
Email Integration
Multi-Channel Communication
Real-time Chat
Knowledge Base Management
Network Monitoring
Self Service Portal
Attendee Management
Committee Meetings
Invitation Management
Benefits
Remote Meetings
Another distinctive advantage of ConnectWise Control is remote meeting, as the system makes it incredibly easy to invite and engage participants and meetings and webinars, and to benefit from their fresh ideas. All participants will get to see a shared screen, make screenshots and record videos, comment and contribute, and chat with each other. The best part of the process is that they will get to invite as many attendees as they want, all with a single click.
Inviting guests and replicating session groups
The new ConnectWise Remote Control version will also allow you to invite and include guests with a single click, and enable in such way more transparency for your support operations. Another interesting possibility is to replicate session groups, which means that you can clone a session group and its filters, and use it as a template for creating new session groups in future. Agents will also be able to use this data as a precedent base for finding easier and tested solutions.
Part of a large productivity family
ConnectWise Control belongs to a large suite of IT support and control products, and gives users the possibility to acquire a wide range of smart solutions. The ConnectWise family includes a Manage, Automate, Sell, Control, and Console modules, and lets users combine them in line with their needs.
Admirable customer support
As a ConnectWise Control user, you will always have access to a team of experienced and knowledgeable agents. The support team is available 24/7, via phone, email, and live chat; while there is also an option to fill in support tickets directly on their website. Novice users will also benefit from a large database of training materials and video tutorials, and become members of a very large user community.
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