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Connect TCM

Name: Connect TCM
Rating: 4.5 (2 reviews)

By Connect TCM

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Highlights : About Connect TCM

Manage multiple campaigns across multiple agents

Track gross profit and loss on every campaign

Structured call lists with call back date & priority filters

Customizable questionnaire-based sales approach

Send templated emails instantly from questionnaire answers

Live wall-boards and performance visualizations

About Connect TCM

Connect Telemarketing Campaign Management (TCM) is a specialized SaaS solution for telesales or telemarketing operations. Wholly web-based and accessible via the browser, Connect TCM allows multiple campaigns to be raised and managed simultaneously. Leveraging a questionnaire-based process, linked to a calling list, team agents are able to focus on prioritized, scheduled calls to maximize efficiency. This data can also be distributed between multiple agents, allowing calling lists to be queried in more detail to view contact information, due call backs, reasons for calling and any associated notes. Linked questionnaires are then setup to echo the team’s sales or marketing processes to ensure consistency among agents, feeding the collected information back into the database.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Manage multiple campaigns across multiple agents

Track gross profit and loss on every campaign

Structured call lists with call back date & priority filters

Customizable questionnaire-based sales approach

Integrates with telephone or VoIP telephony systems

Import contacts via Excel spreadsheet or CSV file

Send templated emails instantly from questionnaire answers

Live wall-boards and performance visualizations

Detailed contact notes including call history

Web-hosted solution with customer database support

Call reports on agent rate and conversions

Campaign reporting against key performance indicators

Benefits

Connect TCM is designed around a campaign questionnaire-based way of working, linking structured calling lists distributed between multiple telemarketing agents.

Integrates within telephone or VoIP systems to add quick dialing features, while the system itself requires no additional IT being wholly accessible online, via browser.

Import and export data via Excel spreadsheet or .CSV files and generate a range of reports based on campaign KPI’s within clicks.

Questionnaire answers can be clicked to send template-ready emails to a prospective contact, or sales leads or appointments raised for a sales agent.

Structured calling lists are priority filtered, logging call back due dates and linked notes to track a detailed contact history.

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