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Computicate PSA

Name: Computicate PSA
Rating: 4.5 (2 reviews)

By Computicate PSA

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Highlights : About Computicate PSA

Advanced reporting engine

Automatic SLA allocation

Contract management

Hardware & software inventory tracking

About Computicate PSA

Computicate PSA is a cloud-based professional services automation (PSA) and business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, customer management, quoting, inventory tracking, recurring billing, and more. With Computicate PSA, users can control all of their managed service operations. The dashboard provides users with insight into real-time company performance metrics including financial performance, service levels, utilization, and customer satisfaction. Ad hoc and periodic reports can also be generated. The integrated ticketing system centralizes all tickets and workflows, and allows users to update tickets without leaving the overview. Automatic time registration and allocation to SLAs ensures accurate billing and is used to predict the amount of time required to process all open tickets. Computicate PSA’s inventory system enables the tracking of all hardware and software inventory, with serial number and buying price recording, inventory reporting, and conversion of stock into billable items. Quotes can be created for products, inventory items, labor, and contracts, and customers can approve or decline quotes online. Automated recurring billing removes the need for users to manually generate product, service, and billable hours invoices.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Advanced reporting engine

Automated time registration

Automatic SLA allocation

Billable hours tracking

Contract management

Hardware & software inventory tracking

Periodic & ad hoc reporting

Product catalog

Real-time dashboard

Service level agreement (SLA) management

Support ticketing

WYSIWYG email editor

Benefits

Computicate PSA’s real-time dashboard provides users with instant insight into various company performance metrics such as service levels, utilization, customer satisfaction, and revenue.

The integrated ticketing system enables the management of all workflows and tickets from a centralized console, with canned responses, a WYSIWYG email editor, automatic SLA selection, and more.

Computicate PSA automatically tracks time spent on each client and matches this to contractual and service level agreements.

Hardware and software inventory, including serial numbers, product types, item ages, supplier purchase order and invoice numbers, asset types, and stock locations, can be managed with Computicate PSA.

Users can create quotes for products, labor, contracts, and inventory items, which clients can approve or decline online.

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