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Comm100 Chatbot

Name: Comm100 Chatbot
Rating: 4.5 (2 reviews)

By Comm100

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Highlights : About Comm100 Chatbot

Usage Tracking / Analytics

Natural Language Processing

Pre-configured Bot

About Comm100 Chatbot

Comm100 Chatbot is a cloud-based conversational platform which helps businesses of all sizes automate customer interactions, responses, bookings, ticket management, support delivery, payments, and more. The solution is powered by artificial intelligence (AI) which enables agents to automate information finding and facilitates self-service support for customers. Comm100 Chatbot offers a host of features such as machine learning, response suggestions, multilingual support, information gathering, automated chat distribution, bulk Q&A import, and performance reports. The natural language processing (NLP) functionality enables the system to analyze the nature of queries and send responses with text, buttons, images, videos, and webhooks, as well as quick replies. The Comm100 Chatbot offers customizable greeting messages for different channels and multiple responses for repetitive questions, and the bot-agent cooperation module allows the chatbot to forward the conversation to a live agent. Comm100 Chatbot is compliant with HIPAA, SOC2, PCI and WCAG accessibility standards.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Code-free Development

Contextual Guidance

Conversation Analytics

Intent Recognition

Machine Learning

Natural Language Processing

On-Screen Chats

Pre-configured Bot

Usage Tracking / Analytics

Virtual Assistant

Benefits

Natural Language Processing (NLP)

Human-guided machine learning

Bot-agent cooperation

Helps customers accomplish their goals like booking tickets and making payments through connections to other business systems.

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