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ComAround Knowledge

Name: ComAround Knowledge
Rating: 4.5 (2 reviews)

By ComAround

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Highlights : About ComAround Knowledge

IT service management

Template management

IT service management integration

Video recording

Ratings

Data management

About ComAround Knowledge

ComAround Knowledge is a cloud-based knowledge management system. Key features include a knowledge library, language translation, screen recording and multiple search options. ComAround users have access to a library where they can publish, edit and import articles. The library also comes pre-populated with articles for Windows and Mac operating systems and applications including Outlook, Office 365 and Adobe. Users can create articles using the solution's structured article templates.

Specifications

Business Size

Small, Mid-Market

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Data management

Gamification

Assured quality knowledge base

Cataloging/categorization

Guided problem solving

Document management

Collaboration tools

Self service portal

Comments

Self-learning

Intelligent search functionality

Issue management

Searchable history

Full text search

Knowledge article templates

Import knowledge articles

Customizable branding

Content management

Knowledge article library

Automatic alerts

Benefits

ComAround Knowledge offers a customizable appearance, providing users with the tools to customize the portal easily to match their enterprise’s brand and appearance.

ComAround Knowledge promotes a responsive design, affording users the flexibility to access and utilize ComAround Knowledge effectively from computer, smartphone or tablet devices.

ComAround Knowledge allows users to comment on, rate and search knowledge articles as well as receive alarms to warn of missing or incomplete information, thereby ensuring all users have access to an assured quality knowledge base.

ComAround Knowledge presents important key performance indicator (KPI) information, granting users valuable insight into areas such as return on investment and resolution rate.

ComAround Knowledge includes automatic language translation technology, enabling users to translate knowledge articles into any language instantly.

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