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CloudTalk Software

Name: CloudTalk Software
Rating: 4.5 (2 reviews)

By CloudTalk ltd

1375 Interested

Highlights : About CloudTalk Software

Call Center Management

Call Recording

Call Reporting

Power Dialer

Predictive Dialer

Call Logging

Call Monitoring

About CloudTalk Software

CloudTalk is a cloud-based solution that helps support and sales teams automate processes for making and receiving calls using key metrics and custom communication tools. Primary features include automatic call distribution, queue management, call scripting, logging, predictive/progressive dialing and interactive voice response.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call Logging

Call Recording

Call monitoring

Call queuing

Call statistics

Callback

Caller ID

Caller-based routing

Campaigns

Click to Call

Conference call

Contact History

Contact Tags

Contact history

Contact list

Create tasks directly

Custom fields

Custom reporting

Email Integration

Encryption

Inbound Call Center

Inbound Reporting

Interactive Voice Response

Interactive Voice Response (IVR) menu

Internal calls/Extensions

Internal phone number tags

International numbers

Knowledge Base

Manual Dialer

Monitoring

Multi-Part Conferencing

Online agent management

Outbound Call Center

Outbound Reporting

Personalised greetings

Predictive dialer

Preferred agent

Queue Management

Real Time Monitoring

Real-time customer card

Benefits

To monitor team performance

Record calls and listen in at anytime to monitor team performance from any internet browser.

Integrate your phone system

Integrate your phone system with the most popular CRM, ecommerce or helpdesk system as Pipedrive, Helpscount or Shopify to simplify communication with your customers.

Monitor your sales

Monitor your sales or customer support team in real-time. Feature call center dashboard allows you to see all the important data about your team.

Allow agents to tailor their approach

Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

Add customised tags

CloudTalk enables users to add customised tags to contacts and later identify them by their tags.

Route callers to the correct department

Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

Create an automated outbound ID

Create an automated outbound ID based on the country of call destination in order to call customers from a local number.

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