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CloudCherry

Name: CloudCherry
Rating: 4.5 (2 reviews)

By CloudCherry

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Highlights : About CloudCherry

Omni(Present)- Channel (17+ VOC channels)

Flexible questionnaire builder

Readymade questionnaire templates

Net Promoter Score

Automated Sentiment Analysis

Customer Satisfaction

Customer Effect Score

Email Links & Embeds

Chatbots

Popup Surveys

QR Codes

Customer Delight Meter & Customer Delight Score

Feedback & Customer Experience and Dashboard

Insight Center Mobile App

Scheduled Report

Real-time Insights

Custom Reports

Department Roles & Views

Role-based Notifications

Ticketing & Call Center

Inbound IVR

About CloudCherry

CloudCherry is a fast and simple customer experience improvement platform used to measure and track engagement, and turn it into actionable data.CloudCherry’s disruptive Customer Experience Management platform, Voice Of Customer has never been easier or faster to understand. Used by leading global enterprises today to delight their customers, the platform helps leaders map and capture omni-channel feedback across the customer’s journey, empowers every single person within the organization with data-driven insights and real-time actionability, and integrates with leading systems of records to make CX a key driver of growth and profitability.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Information coming from 17 channels

Being one of market’s most powerful omnichannel platforms, CloudCherry gathers data from 17 channels overall, including email services, mobile applications, and social media. It will also bring under the same umbrella the chatbots you use to communicate with customers, the email embeds, links, and text messages, and help you organize surveys with premade or personalized questionnaires.

Progress tracking & immediate reaction

CloudCherry tracks the progress of each ticket, and you get to see all critical metrics on NPS®, Customer Delight Score, Sentiment Analysis, Most Liked Parameter, and Least Liked Parameter on the same dashboard. You can also generate a variety of internal reports scheduled on your devices, which can also be used in future to deal with repetitive tickets.

Customizable Operations

CloudCherry allows just enough customization for you to add filters relevant for your operations, be those NPSs, locations, dates, respondent age, and more.

Net Promoter Score Measurement

Net Promoter Score is the world’s leading go-metric for evaluating customer satisfaction, therefore embraced by this powerful system to help you discover what users want.