Cloud Contact Pro offers real-time call routing controls and a drag-and-drop toolbox that allows users to identify, route, queue and treat customers using data already gathered about previous interactions. The solution also offers preview, progressive and predictive dialing modes.
Cloud Contact Pro offers real-time call routing controls and a drag-and-drop toolbox that allows users to identify, route, queue and treat customers using data already gathered about previous interactions. The solution also offers preview, progressive and predictive dialing modes.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Call Recording
Blended Call Center
Escalation Management
Inbound Call Center
On-Demand Recording
Archiving
Queue Management
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