Highlights : About Cloud Contact Center
Product Details
Features
Chat functionality
Ad hoc reporting
Audit trail
Call routing
CRM integration
Customizable reporting
Instant messaging
Multi-channel communication
Multi-channel management
Predictive analytics
Real time monitoring
Real time reporting
Request routing
SMS integration
Social media integration
Activity dashboard
Escalation management
Call tracking
Call monitoring
Call center management
PCI DSS compliance
Chat
Live / video conferencing
Call list management
Queue manager
Disaster recovery
Benefits
Intelligent call routing across one or more contact centers.
Comprehensive management dashboard showing all operations in real time.
Built-in disaster recovery to guard against unexpected disruptions or breakdowns.
Integration with other applications such as Salesforce and other CRM systems.
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