Clarity Connect is native to Skype for Business, with no desktop presence other than the Skype for Business application, so easy to train new agents on this familiar interface. Being native also means Clarity Connect is easy to install and maintain.
Clarity Connect is native to Skype for Business, with no desktop presence other than the Skype for Business application, so easy to train new agents on this familiar interface. Being native also means Clarity Connect is easy to install and maintain.
Specifications
Business Size
Mid-Market
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Call recording
Call routing
Call transfer
Configurable workflows
Email integration
Email tracking
Forecasting
Employee management
Instant messaging
Multi-channel communication
Real-time monitoring
Real-time analytics
Request routing
Rule-based workflows
Service level management
Summary reports
Help desk integration
Call tracking
Automatic call distribution
Interactive reporting
Call center management
Call monitoring
Call scripting
Benefits
Contact center or helpdesk solution
Clarity Connect enables businesses to leverage an existing Skype for Business (formerly) Lync environment as a contact center or helpdesk solution.
Easy to install and maintain
Clarity Connect is native to Skype for Business, so it is easy to install and maintain. Companies can also save costs by retiring other telephony infrastructure.
Manages a number of different modalities
Clarity Connect manages a number of different modalities, including IM, Facebook Messenger, email, voice and Web chat.
Cloud managed
Clarity Connect is cloud managed, and can be deployed on premises, fully hosted or a hybrid.
Intelligent routing and queue management features
Clarity Connect's intelligent routing and queue management features can be used in a number of applications other than a call center, such as for employee communications or service desks for finance or HR benefits
Recommended Product
Social Media Premium Package
Features: 30 High Quality Postings 3 Social Media Platform
Website Design Standard Package
Features: Linking 30 to 50 static pages. Call to Action feature.
By claiming your product on Warebuy, you are contributing to the Warebuy business database. By keeping your Product up-to-date, you will be promoting yourself to a huge online audience and helping to maintain our owner-verified dataset. After claiming, you can add images, prices, features, case studies, etc. to your product at free of cost.
