Highlights : About Clarity Connect
Call recording
Call routing
Call transfer
Configurable workflows
Email integration
Email tracking
Forecasting
Employee management
Product Details
Features
Call recording
Call routing
Call transfer
Configurable workflows
Email integration
Email tracking
Forecasting
Employee management
Instant messaging
Multi-channel communication
Real-time monitoring
Real-time analytics
Request routing
Rule-based workflows
Service level management
Summary reports
Help desk integration
Call tracking
Automatic call distribution
Interactive reporting
Call center management
Call monitoring
Call scripting
Benefits
Contact center or helpdesk solution
Clarity Connect enables businesses to leverage an existing Skype for Business (formerly) Lync environment as a contact center or helpdesk solution.
Easy to install and maintain
Clarity Connect is native to Skype for Business, so it is easy to install and maintain. Companies can also save costs by retiring other telephony infrastructure.
Manages a number of different modalities
Clarity Connect manages a number of different modalities, including IM, Facebook Messenger, email, voice and Web chat.
Cloud managed
Clarity Connect is cloud managed, and can be deployed on premises, fully hosted or a hybrid.
Intelligent routing and queue management features
Clarity Connect's intelligent routing and queue management features can be used in a number of applications other than a call center, such as for employee communications or service desks for finance or HR benefits